Have we missed your bin?
Make sure you have your bin out the night before as bin pick-up can start very early in the morning! Check your calendar to ensure you have the correct day for pick-up.
If you think your bin has been missed on collection day, register a customer request with Council, so that we can follow up and ensure your waste gets collected as soon as possible.
The best thing to do is leave the bin out on the kerbside, register your customer request, and wait. This gives us time to call the contractor and arrange for a quick pick-up. If the Contractor has finished for the day, they can usually pick-up the following morning, but Council staff can assist with more information when they receive your request.
To lodge a customer request please Contact Us.